Returns & Exchanges

We want you to hit the trails with confidence, which is why we offer a 30-day trial period on all Altra footwear and gear. If you are not completely satisfied with your purchase, you can return your items in any condition for a full refund.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to send back.

• 2.
  Print Your Label

  Download and print the prepaid UPS shipping label provided by the portal; a flat return shipping fee may be deducted from your final refund amount.

• 3.
  Pack Your Gear

  Place your items in the original packaging or a sturdy shipping box, ensuring all previous shipping labels are covered or removed before sealing.

• 4.
  Drop Off and Track

  Take your package to any authorized UPS drop-off location and keep your tracking receipt; your refund will be processed within 7-10 business days of arrival.