Frequently Asked Questions
Everything you need to know about your Altra experience.
What makes Altra shoes different from other running shoes?
Every Altra shoe is built on our signature Balanced Cushioning platform that positions your heel and forefoot at an equal distance from the ground, combined with a FootShape toe box that allows your toes to relax and spread out naturally.
How long does shipping take and what are the costs?
We offer free standard shipping on all orders over $100. Standard delivery typically takes 3-5 business days, while expedited shipping options are available at checkout for an additional fee.
What is your return policy?
We offer a 30-day trial period. If you are not 100% satisfied with your purchase, you can return your shoes in any condition within 30 days of the purchase date for a full refund.
How do I find the right size in Altra shoes?
Most Altra models run true to size, but we recommend checking our specific size guide on each product page. Our FootShape design provides more room in the toe box, so your usual size may feel more spacious than traditional tapered shoes.
Does Altra offer a warranty on its products?
Yes, we provide a 1-year warranty against manufacturer defects on all footwear. This does not cover normal wear and tear, improper fit, or damage caused by misuse.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Klarna for interest-free installment payments.